Please email any correspondence regarding shipping, returns or novel issues to firstname.lastname@example.org
You have 15 calendar days to return your novel from the date you received it. To be eligible for a return, your novel must be unused (the novel's spine cannot be broken) and in the same condition that you received it. Your item needs to have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective novel, etc.). Personal autographed novels CAN NOT BE RETURNED OR REFUNDED.
Once we receive your novel, we will inspect it and notify you that we have received your returned item. (This process can take between 3-5 days, depending on the shipping method you choose). We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you need to return an item, please include your proof of purchase, novel, reason for return and mail those items to the following address:
Team Churchill, LLC
Attn: Independence Publishing, TLR
P.O. Box 42343
Henrico, VA 23242
We can ship to virtually any address in the world.
To ensure the most cost effective shipping, our shipping method is defaulted to the USPS media mail rate. Items typically will arrive within seven days from date of purchase. We will provide a tracking email, so that you are aware of your estimated shipping date.
If you need your novels faster, please use the Contact Us page and request to have shipping sent Priority or Express. A return email will be sent with a code that can be used during checkout.